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Setup guide
What is Echo?
Creating an account
Notes & Recordings
How to record and generate notes
I lost my notes — what happened?
Recording stuck on “Uploading”, “Creating” or “Retry”
How to record calls
How to export audio
Transcripts & Summaries
How to view full transcript vs summary
Devices & Compatibility
Can I use Echo on Mac or PC?
How to sync between devices
What happens when switching phones
Does Echo work with AirPods?
Subscription & Billing
Changing your subscription plan
Cancelling your subscription
Requesting a refund
Why was I charged during or after trial?
Troubleshooting
Why did my notes disappear?
Switching devices: how to keep my notes?
Can I add Echo to a meeting (Google Calendar, Zoom, etc)?
Can I share my subscription with my family?
Why was I charged during or after trial?
Security, Privacy & Consent
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Transcripts & Summaries
How to export transcripts and summaries
